CONTACT DETAILS FOR REPORTING FAULTS

PLEASE PROVIDE CLLRS WITH REF NUMBERS FOR ESCALATION

City Power

This includes:

1. Electricity outages
2. Meter issues
3. Street lights
4. Prepaid/Smart metering.

Call: 0860 562 874 option 2.
Call: 011 375 5555 option 2.
Using web portal: https://citypower.mobi
or you can download the FREE app from playstore “My Citypower”
Twitter: @CityPowerJhb

Joburg Water

This includes:

1. Sewage leaks and overflows
2. Burst water pipes
3. Replacing damaged meters
4. Fire Hydrants values

Call: 0860 562 874 / 011 688 1699
SMS line: 076 333 5052
Email: customer@jwater.co.za
Twitter: @JHBWater

Joburg Road Agency

This includes:

1.  Pothole repairs
2.  Storm water drains
3.  Re-instatement
4.  Road markings
5.  Road signage
6.  Traffic signals
7.  Pavements (Hard surface)

Call:  0800 002 587 or 0860 562 874 option 5
Email: hotline@jra.org.za
Twitter: @MyJra

City Parks

This includes:

1. Tree pruning/cutting
2. Grass cutting
3. Municipal pools
4. The Joburg Zoo
5. Libraries
5. Recreation centres
6. Joburg open spaces
7. City owned Parks

Call: 0860 562 874 option 0
Email: vmkhize@jhbcityparks.com /
pkubheka@jhbcityparks.com  /  wafrica@jhbcityparks.com
Fallen trees: 011 712-6600
Email: trees@jhbcityparks.com

Health Related Issues

This includes:

1. Health department
2. Environmental health

Call: 011 375 5555 and ask for Environmental Health
Regional Office: 011 681-8082
Offices: 2nd Floor at Eureka House, 92 Marlborough Road, Springfield

JRA Traffic Lights

Call: 082 827 8250

Emergency Services / JMPD

This includes:

1. Fires
2. Noise control
3. Ambulances services
4. By law infringements
5. Traffic enforcement and licensing

Call JMPD: 011 758 9620 or 011 375 5918 and state emergency
Call Fire: (011) 375 5911
Call Ambulance: (011) 438 5300

Billing Queries 

This includes:

1.  Billing related matters
2.  Statement inquiries
3.  Payment arrangements

Call: 0860 562 874 option 1
Email: regionFrevenue@joburg.org.za
Municipal statement: www.joburg.org.za under e-services
Other queries must be logged at a walk-in centre

Pikitup

This includes:

1. Refuse removal (Household)
2. Clearing public bins
3. Illegal dumping

Call: 0860 562 874 option 4
Illegal dumping WhatsApp: 082 779 1361

Hijacked Properties 

This includes:

1. Hi jacked property
2. Abandoned properties

Contact the Group Forensics and Investigation Services (GFIS): 080 000 2587

Building Control

This includes:

1. Town planning
2. Building inspector
3. Plans
4. Urban management
5. Zoning

Email: ComplaintsPLE@joburg.org.za