NEW ESCALATION TEMPLATE
HELP US TO SERVE YOU BETTER
1️⃣Date:
2️⃣Time (very important):
3️⃣Name:
4️⃣Address:
5️⃣Contact no.:
6️⃣Ref no.:
7️⃣Meter no.:
8️⃣Details of issue:
City Power
This includes:
1. Electricity outages
2. Meter issues
3. Street lights
4. Prepaid/Smart metering.
Call: 0860 562 874 option 2.
Call: 011 375 5555 option 2.
Using web portal: https://citypower.mobi
or you can download the FREE app from playstore “My Citypower”
Twitter: @CityPowerJhb
Joburg Water
This includes:
1. Sewage leaks and overflows
2. Burst water pipes
3. Replacing damaged meters
4. Fire Hydrants values
Call: 0860 562 874 / 011 688 1699
SMS line: 45201
Email: customer@jwater.co.za
Facebook: Johannesburg Water
Twitter: @JHBWater
Joburg Road Agency
This includes:
1. Pothole repairs
2. Storm water drains
3. Re-instatement
4. Road markings
5. Road signage
6. Traffic signals
7. Pavements (Hard surface)
Call: 0800 002 587 or 0860 562 874 option 5
Email: hotline@jra.org.za
Twitter: @MyJra
JRA Traffic Lights
Call: 082 827 8250
City Parks
This includes:
1. Tree pruning/cutting
2. Grass cutting
3. Municipal pools
4. The Joburg Zoo
5. Libraries
5. Recreation centres
6. Joburg open spaces
7. City owned Parks
Call: 0860 562 874 option 0
Email: vmkhize@jhbcityparks.com /
pkubheka@jhbcityparks.com / wafrica@jhbcityparks.com
Fallen trees: 011 712-6600
Email: trees@jhbcityparks.com
Emergency Services / JMPD
This includes:
1. Fires
2. Noise control
3. Ambulances services
4. By law infringements
5. Traffic enforcement and licensing
Call JMPD: 011 758 9620 or 011 375 5918 and state emergency
Call Fire: (011) 375 5911
Call Ambulance: (011) 438 5300
Call Illegal Dumping: 011 490 1684
Call Illegal Advertising: 011 490 1547
Call Illegal Trading: 011 490 1744
Call Homelessness: 011 490 1538
Billing Queries
This includes:
1. Billing related matters
2. Statement inquiries
3. Payment arrangements
Call: 0860 562 874 option 1
Email: regionFrevenue@joburg.org.za
Municipal statement: www.joburg.org.za under e-services
Other queries must be logged at a walk-in centre
COJ Group Forensic Investigations
Email: andriesma@joburg.org.za
Pikitup
This includes:
1. Refuse removal (Household)
2. Clearing public bins
3. Illegal dumping
Call: 0860 562 874 option 4
Illegal dumping WhatsApp: 082 779 1361
Hijacked Properties
This includes:
1. Hi jacked property
2. Abandoned properties
Contact the Group Forensics and Investigation Services (GFIS): 080 000 2587
Building Control
This includes:
1. Town planning
2. Building inspector
3. Plans
4. Urban management
5. Zoning
Email: ComplaintsPLE@joburg.org.za
Health Related Issues
This includes:
1. Health department
2. Environmental health
Call: 011 375 5555 and ask for Environmental Health
Regional Office: 011 681-8082
Offices: 2nd Floor at Eureka House, 92 Marlborough Road, Springfield
